Privacy Policy

1. Information We Collect

a. Account Information

• Name, email address, and phone number
• Profile photo and bio
• Payment information (processed securely through third-party providers)
• Service provider credentials and certifications (for providers)

b. Service Information

• Service requests and bookings
• Service provider profiles and offerings
• Service history and preferences
• Photos and descriptions of services

c. Location Information

• Approximate or precise location (for finding local services)
• Service location addresses
• Location can be disabled in device settings

d. Transaction Data

• Booking and appointment history
• Payment transaction records
• Service completion records
• Ratings and reviews

e. Communication Data

• Messages between users and service providers
• Booking confirmations and updates
• Customer support communications
• Messages may be reviewed for safety and moderation

2. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Match users with service providers
• Facilitate service bookings and payments
• Display service provider profiles and availability
• Process payments securely
• Send booking confirmations and reminders
• Enable communication between users and providers
• Improve app functionality and user experience
• Show relevant local services
• Verify service provider credentials
• Prevent fraud, abuse, and harmful behavior
• Provide customer support

3. Sharing of Information

We may share your information with:

• Service providers (for booking and service delivery)
• Users (for service provider profiles and reviews)
• Payment processing providers
• Cloud hosting and infrastructure providers
• Analytics and advertising partners
• Background check and verification services (for providers)
• Moderation and safety service providers
• Law enforcement or authorities, when required by law

We do not sell your personal data to third parties.

4. Data Retention

• We retain your data as long as your account is active
• Active service listings remain visible until you delete them
• Booking and transaction records are retained for legal and accounting purposes
• When you delete your account, your data is permanently deleted within 30 days, unless legally required to retain it

5. Your Rights and Choices

You can:

• Access and update your profile and service information
• Delete your service listings at any time
• Cancel bookings (subject to cancellation policies)
• Delete your account at any time
• Disable location access via device settings
• Control who can see your profile and contact you
• Opt out of marketing communications

To request data deletion, contact: contact@f2yapps.com

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your data, including encryption, secure payment processing, secure servers, and background checks for service providers. However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

ServiceConnect is for users aged 18 and older. Service providers must be of legal age in their jurisdiction.

We do not knowingly collect data from anyone under 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at: contact@f2yapps.com